Field Service Technician (Cleveland)

Role Description: This is a full-time, on-site Field Service Technician role based in Cleveland, OH. The Field Service Technician will install, set up, and test CNC plasma and waterjet cutting systems at customer locations, ensuring proper operation and safety. Daily responsibilities include diagnosing mechanical, electrical, and control issues, performing routine maintenance, and completing repairs in a timely manner. The role involves traveling to customer sites, training operators on equipment use and basic troubleshooting, and documenting service activities in a clear and organized manner. The technician will collaborate with engineering, support, and sales teams to relay customer feedback and help improve equipment performance and user experience.

Qualifications: Strong mechanical and electrical aptitude, with experience working on industrial machinery or CNC equipment. Knowledge of basic electronics, control systems, and diagnostic tools used in equipment troubleshooting and repair. Ability to read and interpret technical drawings, wiring diagrams, manuals, and service documentation. Effective problem-solving skills and the capacity to diagnose issues methodically and safely. Clear verbal and written communication skills for customer interaction, training, and reporting. Comfort with travel to customer sites, with a valid driver's license and reliable transportation. Strong time-management and organizational skills, with the ability to work independently in the field. High school diploma or equivalent required; technical certificate or associate degree in a related field (e.g., industrial maintenance, electronics, mechanical technology) preferred. Experience in metal fabrication, plasma or waterjet cutting, or manufacturing service roles is a plus. Commitment to safety practices and adherence to company and customer safety standards.