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Patient Access Liaison - UPLIZNA -(Rare Disease) Los Angeles/San Diego

amgenLong Beach, CA

5 days ago

Occupations

Patient RepresentativesMedical Secretaries and Administrative AssistantsMedical Records Specialists

Industries

All Other Miscellaneous Ambulatory Health Care ServicesGeneral Medical and Surgical HospitalsOffices of Physicians
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About the role

Overview: In this role you will support patients and healthcare providers in navigating insurance coverage and reimbursement for Amgen therapies. You will work with cross-functional teams to address access barriers, educate on coverage and financing options, and help ensure timely therapy access. You'll engage patients and providers, resolve reimbursement issues, and contribute to broader access strategies in a field-based setting. This is a mission-driven opportunity at a collaborative, innovative biotech leader. Compensation / Benefits
Total Rewards: Plancomprehensive employee benefits (medical, dental, vision)retirement and savings plan with company contributionsstock-based long-term incentivesdiscretionary annual bonusflexible work models
Responsibilities:
  • Serve as a resource on patient access and reimbursement for infused and specialty therapies
  • Assist patients, caregivers, and healthcare providers with insurance benefits, prior authorization, and reimbursement
  • Identify and resolve access challenges, including denied claims and barriers
  • Educate on coding and billing considerations related to therapy access
  • Develop relationships with patients and caregivers through multiple channels
  • Educate providers and sites of care on coverage pathways and prior authorization requirements
  • Assist in reviewing denied claims and next steps for complex cases
  • Escalate complex reimbursement issues to internal stakeholders
  • Collaborate with Market Access, Medical Affairs, Advocacy, Case Management, and Site of Care teams to support access initiatives
  • Ensure compliance with HIPAA and regulatory requirements, and document activities accurately
Key requirements:
  • Doctorate, Master's, Bachelor's, Associate's or High school with extensive experience in patient services and/or access and reimbursement
  • Experience with buy-and-bill or infused therapies (preferred)
  • Knowledge of reimbursement processes including prior authorization, appeals, and denials management
  • Strong communication and written skills for patient and provider education
  • Ability to manage complex patient situations and work in a matrix field environment
  • Willingness to travel up to 50% (occasional overnight and weekends)
  • Proficiency in Microsoft Office, CRM, and AI systems (preferred)
  • Knowledge of HIPAA guidelines and FDA regulatory requirements
  • Experience in cross-functional field teamwork
  • Compliance and privacy knowledgeexcellent written and verbal communicationstakeholder engagementproblem-solving
  • Microsoft OfficeCRMAI systems

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JOB OVERVIEW

Experience level

Senior

Location

Long Beach, CA

Occupation

Patient Representatives

Industry

All Other Miscellaneous Ambulatory Health Care Services

Posted

5 days ago

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