Sr. Professional Services Consultant

Overview In this Senior Consultant role, you guide complex client engagements and shape delivery strategy across multi-account programs. You act as the technical authority for your portfolio, balancing approach, resourcing, and client outcomes. You mentor Consultants, uphold quality standards, and drive retention and expansion opportunities. You collaborate with cross-functional teams to surface product gaps and refine engagement playbooks. This role offers impact through leading high-value programs while staying connected to hands-on delivery. Compensation / Benefitsmedical, dental, and vision insurancepaid parental leaveflexible time off 401(k) plan with employer contribution opportunitieslife and disability insurancetuition reimbursement Responsibilities Own strategic direction and outcomes for complex client engagements, including scoping, resourcing, and timelines Design and approve engagement strategies, methodologies, and deliverables Lead and mentor Consultants on your accounts, coaching on client management and technical judgment Quality assurance of consultant deliverables and client communications Identify gaps in Consultant performance and address them with management Manage escalations (client-facing and internal) and align on resolutions Maintain executive relationships and strategy conversations with key clients; steer retention and expansion Lead cross-functional initiatives with Customer Success, Sales, and Product to represent your portfolio Develop and present strategic recommendations backed by data and risk analysis Contribute to PS playbooks, training materials, and best practices Participate in hiring, onboarding, and capability planning with your manager Key requirements 6–8 years of professional experience in consulting, customer success, or risk/security roles 2+ years of leadership, mentoring, or managing contributors or projects Proven track record of owning client outcomes and retention Strong project and program management skills for multi-phase engagements Ability to synthesize technical findings into executive-ready recommendations Excellent judgment in ambiguous situations and decision-making with incomplete information Excellent verbal, written, and interpersonal communication across organizational levels Strong planning, organizational, and time management abilitiespreferred: experience in TPRM, vendor risk, SOC 2/ISO, continuous security monitoring, threat intel, AI in security workflows, and related certifications Salesforce and Google Suite experienceleadership and people managementclient relationship managementstrategic thinking Third-Party Risk Management (TPRM)Vendor risk assessment methodologiesSOC 2, ISO controls frameworks