Customer Service Representative / Sales Assistant

About the Role: You will be a first point of contact for customer inquiries and an important link between our customers, sales team, estimating staff, and operations. Your focus will be responding promptly, gathering accurate project information, coordinating next steps, and making sure inquiries and follow-ups don't fall through the cracks.

Key Responsibilities: Answer incoming calls and emails professionally and direct inquiries to the appropriate team member. Help customers understand our products, available services, and the next steps for obtaining a quote. Gather project details, including location, product interest, approximate quantities, wall height, schedule, and delivery or installation needs. Enter and update customer information, project notes, and follow-up activities in our CRM.Support the sales team by preparing proposal packages, product information, and customer correspondence using approved templates. Follow up on outstanding quotes, requested information, and customer questions. Schedule sales calls, appointments, and site visits. Receive and organize plans, photos, bid invitations, and other project documents for the estimating team. Coordinate order and delivery updates with production, logistics, and installation staff. Maintain accurate records of customer communications, commitments, and order changes. Handle customer concerns with patience and professionalism, involving management when needed. Support outreach campaigns and other sales administrative tasks as assigned.

What We're Looking For: Experience in customer service, sales support, office administration, or a similar role. Strong verbal and written communication skills. Excellent organization, attention to detail, and consistent follow-through. A friendly, professional approach to customer relationships. Ability to manage multiple inquiries and changing priorities. Comfort using email, Microsoft Office, spreadsheets, and CRM software. Willingness to learn our products and basic construction terminology. Good judgment about when to answer a question and when to involve sales, estimating, or management. Experience in construction, building materials, manufacturing, or contractor services is helpful but not required.

What Success Looks Like: Customers receive timely, helpful responses. Project information is complete and accurate. Quotes receive consistent follow-up. The sales team has the support it needs to move opportunities forward, and customers know what to expect next.

Why Join: American Precast Concrete? You'll work closely with an experienced team, learn the construction and building materials industry, and contribute to projects across a variety of markets. As the company grows, there may be opportunities to take on greater responsibility in sales support, account management, or operations.