Ticket & Season Pass Sales Agent

Job Summary: The Resort Activities Sales and Service Department helps guests with lift access, reservations, products, and information. As a Sales Agent, you'll identify customer needs and match them with Palisades Tahoe's offerings, providing accurate information efficiently and courteously. We seek professionals with a positive attitude to join our team! Applicants must be 18 years of age. Base hourly pay range: $18.00- $25.92 per hourA Great Job and Benefits to Match: Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! Healthcare options for both Seasonal & Year-Round employees Generous discounts on outdoor gear, apparel, etc.401(k) plan with generous company match Free and discounted lift tickets 25%-50% discount at Food & Beverage locations at Palisades & Alpine 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! Employee Assistance Program (EAP)Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned: Provide top-quality, friendly customer service. Develop in-depth product knowledge (Season Passes, Daily tickets, Ski School, Resort Activities).Offer resort, village, and local information to guests. Assess and meet customer needs with the best available products. Accurately reconcile releases and verify work completion. Perform accurate cash handling, daily sales, and close procedures. Resolve guest complaints and handle concerns. Perform light housekeeping and inventory stocking. Follow company policies and participate in training. Assist with minimal shoveling and snow removal. Competencies and

Requirements: Effective communication skills. Strong customer service and safety awareness. Ability to follow instructions and maintain a neat appearance. Punctual and team-oriented. Ability to work in a high-volume, hectic environment. Initiative to find answers to unknown questions. Good math and basic computer skills.

Required: High school diploma or GED; 6 months of customer service experience.

Preferred: Knowledge of Palisades Tahoe.

Physical Requirements: Ability to walk, stand, talk, see, and hear for 80% or more of an 8-hour shift. Occasionally lift, push, or pull up to 25 lbs. Specific vision abilities (close vision, distance vision, peripheral vision, depth perception, focus adjustment).

Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. Equipment Used in Job: PC, RTP, general office equipmentA Motor Vehicle Record review may be required as part of your job.