Enterprise Account Manager

Why MentorcliQMentorcliQ is looking for an Enterprise Account Manager to be the primary point-of-contact for a portfolio of clients, driving long-term client satisfaction and retention. In this role, you will develop strong relationships with stakeholders and have a direct impact on client ROI through mentorship programs. You will be responsible for strategically growing and expanding client relationships through renewals, cross-selling, and upselling. What You’ll DoOwn and Grow Enterprise Accounts Serve as the primary contact for a portfolio of global enterprise clients. Build strong, multi-level relationships across HR, L&D, DEI, and business leadership. Develop and execute strategic account plans aligned with client business goals. Drive Client Success and Retention Lead executive business reviews focused on outcomes and ROI.Partner with Customer Success to ensure program success and adoption. Identify risks early and implement plans to ensure satisfaction and renewals. Expand Client Relationships Uncover and execute expansion opportunities across divisions and geographies. Collaborate with Sales and Marketing on account growth strategies. Manage renewal and expansion negotiations with executive stakeholders and procurement. Align internal teams around client goals, delivery, and roadmap priorities. Share client insights to inform product and strategy decisions. Act as the voice of the customer within MentorcliQ.