Field Service Technician

Role Overview: The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.

Responsibilities: Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets. Perform maintenance, upgrades, and repairs of IT products. Ensure all service level agreements (SLAs) are met. Communicate effectively with clients and team members. Prioritize and manage multiple technical issues simultaneously. Complete administrative tasks related to each service call. Follow company standards for security, safety, and quality.

Skills: Ability to lift and move computer equipment up to 50 lbs. Own a basic repair toolkit, PC, and mobile phone. Strong customer support and communication skills. Basic troubleshooting and break/fix skills for laptops and desktops. Knowledge of operating systems, hardware, and standard software applications. Ability to install, test, and configure desktop, laptop, and tablet systems. Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).

Qualifications: High school diploma or equivalent. Relevant technical qualification and 6-12 months of work experience. Experience with deskside support and ticket management tools is a bonus.

Accountabilities: Complete required certifications for PC repairs. Perform fault diagnosis and effective troubleshooting. Maintain parts inventory and adhere to return deadlines. Keep accurate real-time updates in the system. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology, Analyst, and Customer Service Industries IT Services and IT Consulting, IT System Data Services, and IT System Operations and Maintenance Referrals increase your chances of interviewing at Getronics by 2x Sign in to set job alerts for “Field Services Engineer” roles. San Francisco, CA $70,000.00-$95,000.00 3 months ago Nationwide Field Service Technician - San Francisco, CA San Francisco, CA $24.00-$34.00 2 weeks ago San Leandro, CA $65,746.00-$80,357.00 5 days ago Walnut Creek, CA $19.00-$26.31 13 hours ago San Francisco, CA $69,400.00-$93,900.00 1 month ago South San Francisco, CA $27.91-$41.86 4 days ago Field Service Power Generation Technician San Francisco, CA $75,400.00-$139,200.00 5 days ago San Francisco, CA $93,600.00-$172,800.00 5 days ago San Francisco, CA $85,000.00-$95,000.00 3 days ago Field Service Technician II - Richmond, CA San Francisco, CA $45.00-$50.00 18 hours ago Redwood City, CA $100.00-$120.00 1 week ago San Francisco, CA $28.00-$35.00 2 weeks ago Oakland, CA $130,000.00-$180,000.00 2 weeks ago San Francisco, CA $55.00-$65.00 2 months ago San Francisco, CA $36.05-$40.86 13 hours ago Field Service Engineer - Northern CA/Bay Area San Francisco, CA $27.80-$43.20 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.