Nationa Account Manager, eCommerce

Job Responsibilities: Develop and execute annual and seasonal channel strategies across Retail eCommerce, Amazon, and D2C to achieve revenue, margin, assortment, pricing, and promotional goals. Manage key retailer relationships, lead regular business reviews, and serve as the primary contact for merchant, marketing, and merchandising teams. Identify growth opportunities through POS, category, competitive, and digital performance data to expand distribution, improve assortment, and increase shelf and online presence. Track sales, traffic, conversion, profitability, and operational KPIs; translate performance data into actionable recommendations and forecasts. Plan and execute promotions, seasonal events, and new product launches, measuring sales lift, ROI, and overall effectiveness. Manage pricing, costs, terms, and promotional investments to protect channel profitability and maintain margin targets. Optimize digital shelf performance, including product content, search visibility, reviews, merchandising, and retailer-compliant assets. Plan and optimize retail media and paid digital campaigns against budget and ROAS targets. Build and maintain channel- and item-level forecasts and partner with Supply Chain to support inventory, replenishment, in-stock performance, and aged inventory management. Resolve operational issues including shortages, PO problems, deductions, compliance concerns, and fulfillment challenges. Collaborate with Marketing, Finance, Product Development, Supply Chain, and other teams to align channel strategies and execution. Manage Coordinator priorities and performance while delivering regular business reporting, scorecards, and action plans to drive accountability and results.