Azure Administrator

We are seeking a Customer Support Analyst / Azure Administrator with strong experience in ServiceNow, Microsoft Azure, Application Insights, Agile, and Scrum. The candidate will provide Level 2 functional and technical support in a large-scale cloud environment, triage incoming requests through ServiceNow, troubleshoot application issues, and coordinate with L3/L4, SRE, and development teams. Required Experience 2–4 years of overall professional experience, preferably in service delivery or cloud support. Minimum 3 years of experience with the required technical skills. 2–4 years of experience supporting applications in a large-scale cloud environment. Hands-on experience with ServiceNow for incident, request, problem, and knowledge management. Experience with Microsoft Azure and cloud-based application support. Experience using Application Insights for monitoring and troubleshooting. Experience with escalation procedures and service-level objectives. Strong troubleshooting and analytical capabilities. Experience working with client teams and end users. Strong understanding of ITIL service management principles. Experience working in Agile/Scrum and DevOps environments. Strong knowledge of Microsoft productivity tools and the broader Microsoft Suite. Mandatory Skills ServiceNow Microsoft Azure Azure Application Insights Agile methodologies Scrum Microsoft Suite of Products Level 2 technical and functional support Incident, problem, and request management ITIL service management principles