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Account Manager- Commercial Insurance

insurance office of americaVestavia Hills, AL

yesterday

Occupations

Insurance Sales AgentsInsurance Claims and Policy Processing ClerksInsurance Underwriters

Industries

Insurance Agencies and BrokeragesAll Other Insurance Related ActivitiesDirect Property and Casualty Insurance Carriers
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About the role

Commercial Insurance Account Manager
Remote work: If posted as fully remote or hybrid, individuals within 50-mile radius of a branch may need to work onsite in a hybrid capacity as necessary to meet business needs. The remote policy requires a dedicated workspace and is not a substitute for personal responsibilities. To view branch locations, visit ioausa.com/locations.
About The Role: We are seeking insurance professionals with 2 to 5 years of commercial insurance experience and an active P&C license, for current opportunities within our Account Management career path based on experience and licensing. Multiple experience levels considered: Account Associate, Senior Account Associate, and Account Manager Associate.
Core Responsibilities:
  • (All Levels)
  • Client Service & Support
  • Deliver proactive, responsive service to clients and internal teams
  • Communicate workload status and resolve service requests efficiently
  • Support strong client and team relationships
  • Policy Administration
  • Process endorsements, audits, cancellations, reinstatements
  • Manage certificates, ID cards, binders, invoices, and related documents
  • Support policy issuance and documentation accuracy
  • Business & Renewal Support
  • Assist or lead new and renewal business processes
  • Prepare submissions and proposals
  • Gather underwriting information and documentation
  • Systems & Workflow Management
  • Maintain accurate client and policy data in systems
  • Monitor activities and ensure timely task completion
  • Billing & Compliance
  • Resolve billing discrepancies and support collections
  • Ensure adherence to policies and minimize errors & omissions exposure
  • Level Differentiation
  • Account Associate (AA) (Non-Exempt) – Foundational
  • Executes transactional and administrative tasks
  • Supports workflows under close supervision
  • Assists with submissions and policy processing
  • Focused on accuracy, timeliness, and task completion
  • Senior Account Associate (SAA) (Non-Exempt) – Intermediate
  • Independently manage small or low-complexity accounts
  • Tracks renewals and ensures timely processing
  • Performs underwriting preparation and loss run analysis
  • Evaluates and negotiates coverage/pricing
  • Prepares proposals and binds coverage
  • Provides guidance to junior staff
  • Account Manager Associate (AMA) (Exempt) – Advanced
  • Operates with minimal supervision and increased autonomy
  • Manages full customer service lifecycle (billing, claims, coverage)
  • Leads renewal strategy, negotiation, and execution
  • Performs in-depth coverage analysis and advisory support
  • Handles more complex accounts and escalations
  • Demonstrates advanced technical expertise and leadership
  • Differences Summary
  • Account Associate: Task-driven, execution-focused, entry-level support
  • Senior Account Associate: Independent contributor, analytical, manages smaller accounts
  • Account Manager Associate: Advanced expertise, owns client experience, near Account Manager level
What We Offer:
  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment
  • What To Expect (Application Process)30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary RangeThe expected pay range for this position is 45-75K annually, depending on role, experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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JOB OVERVIEW

Experience level

Senior

Location

Vestavia Hills, AL

Occupation

Insurance Sales Agents

Industry

Insurance Agencies and Brokerages

Posted

yesterday

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