Manager, Operational Support Services

Requirements: Bachelor's degree in business, accounting, finance or other related field. Sales and use tax experience including: Working knowledge of sales tax concepts, compliance, and the ability to learn TaxConnex processes, systems, service offerings, and partner operating models. Experience in client services, or a related service delivery environment. Comfortable with working in and learning new software. Strong troubleshooting skills with the ability to distinguish between user, process, tax, software, and technology issues and determine the appropriate resolution or escalation path. Experience coordinating with software vendors and managing issues through resolution; implementation or onboarding experience strongly preferred. Experience managing billing, reconciliation, or other detail-oriented operational processes preferred. Strong written and verbal communication, organization, follow-through, and attention to detail. Ability to work effectively across delivery, client-facing, technology, product, finance, and partner teams while balancing multiple priorities. Critical competencies: Service orientation and responsiveness Operational ownership and accountability Problem solving and sound judgment Technical and tax learning agility Cross-functional communication and collaboration Organization and attention to detail Continuous improvement mindset.