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Digital Experience Engineer - 407209

atriumBrooklyn, NY

8 days ago

Occupations

Network and Computer Systems AdministratorsComputer Systems Engineers/ArchitectsComputer User Support Specialists

Industries

Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management Services

$38.00 per hour

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About the role

Client Overview: A forward-thinking technology organization focused on delivering seamless digital experiences is seeking a Digital Experience Engineer to join its team. The company prioritizes innovation and operational excellence to support a diverse user base and is known for fostering a collaborative and growth-oriented work environment. Salary/Hourly Rate$38/hrPosition Overview The Digital Experience Engineer will provide advanced technical support and endpoint management to ensure a reliable, secure, and user-friendly environment. This role involves troubleshooting complex issues, managing device configurations, and collaborating with IT teams to implement scalable solutions. The position requires strong problem-solving skills and a customer-focused approach to support national staff users effectively.
Responsibilities Of The Digital Experience Engineer:
  • Serve as the first line of response for technical end-user support for all national staff users.
  • Investigate and resolve complex endpoint issues escalated by the Service Desk, providing immediate break-fix remedies and addressing root causes.
  • Manage and troubleshoot on-premise and remote end-user requests in an Active Directory and hybrid Exchange/Office 365 environment.
  • Create positive customer support experiences by communicating progress and resolving or escalating issues professionally and timely.
  • Support device configuration, enrollment, compliance, patching, and application deployments through endpoint management platforms.
  • Write or improve PowerShell scripts and other automation for endpoint administration and remediation.
  • Travel as required to provide technical support to outside offices and at meetings and conferences.
  • Required Experience/Skills For The Digital Experience Engineer
  • Advanced knowledge of supporting and troubleshooting Windows 11 and macOS in an enterprise environment.
  • Experience with endpoint or device-management technologies such as Microsoft Intune, Jamf, NinjaOne, SCCM/MECM, or similar platforms.
  • Working knowledge of Microsoft Entra ID, Active Directory, Microsoft 365, and modern identity concepts.
  • Experience troubleshooting hardware, operating systems, applications, authentication, and endpoint connectivity issues.
  • Familiarity with PowerShell or another scripting/automation language.
  • Understanding of endpoint security concepts including patching, encryption, EDR, device compliance, and vulnerability remediation.
  • Strong troubleshooting and root-cause analysis skills with the ability to recognize patterns across recurring technical issues.
  • Ability to document technical processes clearly and collaborate effectively with Service Desk, Engineering, Security, and other IT teams.
  • Preferred Experience/Skills For The Digital Experience Engineer5 to 7 years of experience in a large enterprise or corporate environment.
  • Experience packaging and deploying enterprise applications.
  • Experience developing PowerShell automation or endpoint remediation scripts.
  • Familiarity with ITIL or IT service-management practices.
  • Experience with ITSM, MDM, and RMM platforms such as Service
  • Now, Zendesk, NinjaOne, Intune, or comparable technologies.
Education Requirements: Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent work experience will be considered.
Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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JOB OVERVIEW

Salary

$38.00 per hour

Experience level

Senior

Location

Brooklyn, NY

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

8 days ago

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