Engineering Operations Manager

Position Summary: The ideal candidate is a highly organized, technically versatile, and effective communicator who can work across project management, IT support, software development, and DevOps. This individual should be comfortable translating business needs into technical solutions, coordinating projects and priorities, supporting users and systems, and collaborating across the organization to improve technology and operational efficiency. This position is a mixture of Project Management, IT Support, Software Development and DevOps1. Internal Technical Support & Communications Serve as a first point of contact and communications resource for employees experiencing technical or operational issues at MT Newswires headquarters and among remote staff. The role will help document issues, coordinate with the appropriate technical resources when escalation is required, and ensure employees receive clear and timely communication regarding issue status and resolution.2. New Feature Communication & Rollout Support the Engineering team in gathering internal feedback and communicating new product features, tools, and technology enhancements throughout the organization.3. News Feed & Technical Issue Coordination Support the coordination and communication of technical issues affecting MT Newswires' news feeds and delivery systems, including platforms and tools such as EditPad, FTP, and other internal or external distribution channels. In addition to documenting they’re doing the work like setting up printers, wifi passwords, showing people how to use Excel or MS365 productions or Copilot, using teams, etc...Overall, this role will strengthen alignment between Engineering and the broader organization by facilitating cross-functional communication, supporting users, and helping coordinate technical issues and product changes effectively.

Employee Skill Sets: Technical Responsibilities· Develop, maintain, and support web applications and related systems.· Administer Windows and Linux servers and web hosting environments.· Support PHP-based applications and MySQL databases.· Manage and maintain AWS infrastructure and services.· Monitor system performance, security, availability, and reliability.· Support and contribute to DevOps practices to improve development and deployment processes.· Troubleshoot application, infrastructure, and user-support issues.· Collaborate with stakeholders to identify needs and implement practical technology solutions. Required· Bachelor's degree or equivalent relevant experience.· 3–7 years of experience in engineering operations, technical project management, program management, technology operations, or a similar role.· Experience working closely with software engineering, infrastructure, data, or technology teams.· Strong project management and organizational skills with exceptional attention to detail.· Ability to manage multiple priorities and projects in a fast-paced environment.· Strong written and verbal communication skills.· Ability to communicate effectively with both technical and non-technical stakeholders.· Experience with project management, collaboration, and documentation tools.· Strong analytical and problem-solving skills.· Advanced proficiency with Microsoft Office or Google Workspace, particularly spreadsheets and reporting tools. Preferred· Experience in a financial technology, financial services, market data, media, SaaS, or API-driven business.· Familiarity with software development lifecycles and Agile or other iterative development methodologies.· Experience supporting API integrations, data products, or technology platforms.· Familiarity with cloud infrastructure, software engineering workflows, or DevOps practices.· Experience working in a global or distributed organization.· Experience supporting AI, data, or emerging technology initiatives.