Customer Service Field Representative

Duties and Responsibilities: Conduct scheduled physical inventories for existing customers and obtain purchase orders to maintain optimal stock levels. Organize, label, and cycle inventory in customer storage areas. Respond to questions about products, pricing, availability, and product use within your authority and knowledge. Process incoming orders for your territory, up-selling when possible, and notifying the territory representative of key activities. Work closely with outside sales representatives to understand customer needs and prepare samples as needed. Investigate and help resolve product claims and complaints, recommending corrective actions as appropriate. Prepare and submit regular activity, sales volume, and expense reports.