Customer Experience Leader: Team Coaching & Process Improvement

A prominent customer service firm is seeking a Customer Experience Supervisor in Dallas, Texas. This role will oversee a team, manage customer interactions, and enhance overall satisfaction through data analysis and process improvements. Key responsibilities include hiring and training staff, resolving complex complaints, and aligning customer experience strategies with other departments. The ideal candidate will have at least three years in a leadership role and proficiency with CRM systems. Competitive salary and excellent benefits offered.