Dispatcher
partners personnel managementWhittier, CA
Dispatcher
partners personnel managementWhittier, CA
3 days ago
Occupations
Dispatchers, Except Police, Fire, and AmbulanceTransportation, Storage, and Distribution ManagersShipping, Receiving, and Inventory ClerksIndustries
Couriers and Express Delivery ServicesLocal Messengers and Local DeliveryGeneral Freight Trucking, LocalAbout the role
Summary:
The Dispatcher is responsible for the real-time tracking, coordination, and oversight of in-house delivery drivers. This position plays a critical role in ensuring timely and efficient delivery and pick-up operations, maintaining communication with stakeholders, and managing resources efficiently to uphold the highest standards of customer service.
Essential Job Functions:
Real-time Tracking: Use Descartes OnDemand system to monitor the location and performance of delivery drivers in real-time. Exception Management: Promptly address logged Exceptions and Deviations, verifying details with Drivers as exceptions are noted. Post-Route Checks: Validate the presence of exception-logged materials, rejected materials, RMA returned items, and picked-up PO materials as Drivers complete their routes. Delivery Oversight: Ensure timely deliveries and pick-ups in line with management goals and expectations. Route Management: Efficiently assign pick-up stops, aiming to optimize resources, reduce overtime, and boost performance. Stakeholder Communication: Provide timely updates to internal and external parties regarding delivery ETAs and sequences. Software Management: Ensure drivers correctly utilize company-issued software, including Descartes MobileLink and UKG timecard.
- Perform other duties assigned.
- Work mandatory overtime as needed SantafespringsBranchCA
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JOB OVERVIEW
Experience level
Mid
Location
Whittier, CA
Occupation
Dispatchers, Except Police, Fire, and Ambulance
Industry
Couriers and Express Delivery Services
Posted
3 days ago
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