Inside Sales Manager

Location: Gary, Indiana

Employment Type: Full-Time We are partnering with a growing steel manufacturing organization to hire an Inside Sales Manager who will lead and develop a growing Inside Sales team. This is a hands-on leadership opportunity for someone who understands inside sales, customer service, quoting, and order management and is ready to bring structure, accountability, and consistency to a fast-paced commercial environment. The ideal candidate will have experience leading teams within steel, building products, manufacturing, or a similar industrial environment.

Key Responsibilities: Lead, coach, and develop a team of Inside Sales Representatives and support personnel Serve as the primary point of coordination between Inside Sales and Outside Sales Oversee quoting accuracy, consistency, turnaround times, and adherence to pricing guidelines Manage team workload and account assignments to maintain strong customer service levels Establish and track KPIs including quote turnaround, quote-to-order conversion, order volume, and order accuracy Serve as an escalation point for customer issues, order challenges, and delivery conflicts Recruit, onboard, train, and develop new team members as the organization continues to grow Partner closely with Operations to improve scheduling, order flow, and production handoffs Drive process improvements across Inside Sales and help strengthen overall sales operations Provide regular reporting to executive leadership on team performance, workload, and staffing needs Maintain a small book of accounts as needed and provide direct customer support during peak periods Qualifications 5+ years of inside sales, customer service, or order management experience 2+ years of leadership or supervisory experience Proven ability to coach, develop, and hold team members accountable Strong organizational skills with the ability to manage multiple priorities, accounts, and team members Comfortable using metrics and data to evaluate performance and workload Experience working with CRM and/or ERP systems Strong communication skills across customers, sales, operations, and leadership Experience within steel framing, building products, metals, manufacturing, or industrial distribution strongly preferred Experience helping build or scale a team during a period of growth is a major plus What’s Offered Competitive base salary + performance-based bonus Comprehensive benefits package Opportunity to shape and grow an Inside Sales organization High-visibility position working directly with executive leadership Fast-paced, collaborative manufacturing environment with significant growth underway If you’re an experienced Inside Sales leader who enjoys developing people, improving processes, and building structure within a growing organization, we’d like to hear from you.