Member Solutions Insurance Specialist

Essential Duties and Responsibilities: Collateral Protection Insurance: Manage collateral protection insurance programs, including insurance notices, member communications, and follow-up with members and insurance agents to obtain proof of coverage. Investigate and resolve insurance cancellations and coverage issues. Payment Processing: Post payments to loans, Visa accounts, and share accounts. Process bankruptcy payments, payments on charged-off loans, and loan payoffs. Account Management: Manage consumer credit counseling accounts and related disbursements. Assist with delinquent accounts and ensure payments and account adjustments are processed Communication: Answer incoming phone calls, respond to correspondence, provide general account information, and assist with resolving member concerns. Direct complex questions or issues to the appropriate team members. Administrative Support: Assist the Member Solutions team with filing, mailing correspondence, data entry, account corrections, loan changes, report preparation, and other administrative duties as needed. Charge-Off Processing: Coordinate the monthly processing of approved loan charge-offs. Delinquency Support: Distribute delinquency and late-payment notices and transfer funds when appropriate or requested.

Additional Responsibilities: Perform other duties as assigned to support departmental operations and organizational goals.

Qualifications: High school diploma or GED required. One to three years of related administrative, financial services, insurance, collections, or customer service experience preferred. Experience with collateral protection insurance is a plus.

Required Skills and Abilities: Strong attention to detail and accuracy when processing financial transactions and entering verbal, written, and telephone communication skills. Proficiency with Microsoft Office applications, including Word and Excel. Strong computer skills and the ability to learn new software systems and processes. Ability to manage multiple priorities, organize workflow, and meet deadlines. Strong problem-solving skills and the ability to identify and resolve discrepancies. Professional demeanor and the ability to handle confidential and sensitive information customer service and relationship-building skills. Ability to work independently while contributing to a collaborative team environment. Ability to follow established policies, procedures, and applicable Environment and Physical Requirements Primarily office-based work in a professional environment. Ability to sit or stand for extended periods. Frequent computer use and repetitive hand, wrist, and finger movements. Ability to communicate effectively in person and over the telephone. Close visual attention required for reviewing documents, entering data, and analyzing to occasionally lift or move objects weighing up to 30 pounds. Occasional overtime may be required.