Customer Experience Innovation Manager
whirlpoolBenton Harbor, MI
yesterday
Occupations
Customer Service RepresentativesComputer and Information Systems ManagersIndustrial EngineersIndustries
Appliance Repair and MaintenanceElectronics and Appliance RetailersTelemarketing Bureaus and Other Contact CentersAbout the role
Whirlpool Corporation in Benton Harbor, MI is seeking a Manager, CX Innovation to modernize Kitchen Aid’s customer journey and shape the future of the Consumer Services Contact Center.
You will drive the integration of AI, CRM platforms, and digital self-service tools, elevate interactions, and govern SLAs while delivering data-driven insights that inform product and service improvements across the business.
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JOB OVERVIEW
Experience level
Senior
Location
Benton Harbor, MI
Occupation
Customer Service Representatives
Industry
Appliance Repair and Maintenance
Posted
yesterday
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