Resident Coordinator

Join to apply for the Resident Coordinator role at Equity Residential This range is provided by Equity Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $23.81/hr - $29.10/hr Direct message the job poster from Equity Residential We Deliver a Winning Performance At Equity Residential, we're dedicated to creating thriving communities. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. What Youll Be Doing: As a Multi-Site Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, handling and escalating resident issues, and ensuring an overall remarkable living experience for residents. Addressing resident inquiries promptly, ensuring satisfaction and loyalty Guiding new residents through the move-in preparation experience for a smooth transition Conducting follow-up within a week of move-in to address concerns Managing move-out inspections and coordinating resident events Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals Proactively suggesting improvements to enhance community operations What Youll Need To Thrive: High School diploma or equivalent A valid driver’s license, good driving record, auto insurance, and reliable transportation if operating a motorized vehicle during work Computer literacy and effective communication skills Availability to work a flexible schedule, including weekends Office team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job