Skip to main content
Johnson Jobs

Executive Director Information Technology

kiko milanoManhattan, NY

today

Occupations

Computer and Information Systems ManagersInformation Technology Project ManagersGeneral and Operations Managers

Industries

Computer Systems Design ServicesExecutive OfficesCorporate, Subsidiary, and Regional Managing Offices

$180,000-$225,000

APPLY NOW (opens in a new tab)

About the role

Executive IT Director, North AmericaHAVE YOU MET KIKO?Founded in Milan in 1997, KIKO MILANO has transformed the global beauty experience through Italian creativity, innovation, and self-expression. We believe life is better in colour and that beauty should be accessible, expressive, and fun. Inspired by Italian heritage and the latest beauty trends, we offer a wide range of high-quality, innovative products that empower everyone to discover and express their individuality, all at an accessible price point. As a global beauty brand with a growing presence in North America, KIKO MILANO offers an exciting, dynamic, and trend-driven environment where creativity and innovation meet. If you're passionate about technology and eager to support a growing business at the intersection of beauty, retail, and digital commerce, we'd love for you to join us.
POSITION OVERVIEW: The Executive Director, Information Technology serves as the primary point of accountability for IT operations and technology initiatives across the United States, acting as the strategic bridge between the local business and Global IT. This role translates regional business needs into technology priorities, ensures alignment with the global IT roadmap, and maintains the reliability, performance, and scalability of the systems supporting the U.S. business. The position oversees a broad technology landscape, including EDI integrations with key retail partners, 3PL and e-commerce interfaces, the Shopify platform, regional data and analytics, retail technology, and local IT vendors and end-user support. Working cross-functionally with business leaders, Global IT, and external partners, the Executive Director ensures technology solutions support business growth, operational efficiency, and a seamless omnichannel experience.
Responsibilities
Business Partnership & Global IT Coordination: Serve as the primary IT partner to U.S. business functions, including Sales, Wholesale, Retail, E-commerce, Supply Chain, Finance, and Customer Service, identifying and prioritizing technology needs. Act as the primary liaison between the U.S. business and Global IT, representing regional priorities within the global technology roadmap and ensuring alignment with enterprise standards. Translate business requirements into functional and technical specifications, developing business cases and leading initiatives with global teams and external providers. Drive the adoption of scalable, enterprise-aligned solutions while minimizing disconnected systems and unauthorized local technology implementations.
EDI & Wholesale Partner Integrations:
  • Oversee technical integrations with strategic EDI partners, including Amazon, Macy's, and other key wholesale and retail accounts.
  • Manage onboarding of new trading partners, implementation of EDI requirements, and ongoing integration needs.
  • Ensure the accuracy and reliability of EDI transactions, including purchase orders, order acknowledgments, advance ship notices (ASN), invoices, and inventory updates.
  • Monitor partner compliance requirements and service-level agreements, addressing integration issues and compliance chargebacks.
  • Manage EDI providers and integration priorities, coordinating testing and certification with internal teams and external partners.
  • Systems Integration & 3PL Management
  • Oversee regional system integrations, including SAP ERP, third-party logistics (3PL) and warehouse management systems (WMS), e-commerce platforms, marketplaces, carriers, payment providers, and returns processes.
  • Ensure data accuracy and timely exchange across orders, inventory, fulfillment, shipping confirmations, and financial transactions.
  • Establish monitoring and escalation processes to proactively identify integration issues and minimize business disruption.
  • Coordinate resolution of system issues across Global IT, 3PL partners, internal stakeholders, and external vendors.
E-commerce Technology & Shopify: Oversee the technical performance, stability, and ongoing support of the Shopify platform, including applications, plugins, and third-party integrations. Partner with Digital and E-commerce teams and external Shopify agencies to prioritize and deliver platform enhancements. Ensure platform readiness and reliability during high-volume trading periods, promotions, and seasonal peaks. Identify opportunities to improve platform performance, system connectivity, and the customer experience.
Regional Data & Analytics: Oversee regional data management and analytics, ensuring the accuracy and accessibility of commercial, retail, and supply chain data. Manage regional reporting and business intelligence tools, supporting dashboards, business reporting, and KPI visibility. Partner with Global IT to align regional reporting and data standards with enterprise systems and processes. Support data governance, access management, and applicable privacy requirements.
Retail Technology & Systems: Oversee the localization and enhancement of retail technology, including POS systems, store applications, omnichannel capabilities, and clienteling tools. Ensure retail systems support U.S. market requirements, including tax, payment processing, promotions, and regulatory requirements. Evaluate technology requests for business impact and alignment with global platforms. Coordinate system design, testing, implementation, and ongoing support with Global IT, Retail Operations, and external partners.
IT Operations, Vendor & Budget Management: Manage local IT vendors and service providers, including contracts, service-level agreements, performance reviews, and escalations. Oversee regional helpdesk and end-user support, ensuring timely issue resolution across the organization. Manage regional IT infrastructure, hardware, devices, and technology assets. Oversee the regional IT budget and procurement in partnership with Global IT and Finance. Establish effective IT service management practices and operational support standards.
Requirements: 10+ years of progressive IT experience, including at least 3 years in a regional leadership or management role within a multinational organization. Experience supporting omnichannel business environments across retail, wholesale, e-commerce, and supply chain operations. Background managing enterprise systems and integrations, including SAP ERP/S/4HANA, EDI, and warehouse/3PL platforms. Experience in retail, beauty, fashion, or consumer brands preferred.
Technical Expertise: Knowledge of ERP platforms (ideally SAP), EDI integrations, APIs, and ERP-to-WMS/3PL connectivity. Shopify experience required, including platform management and third-party integrations. Familiarity with business intelligence, reporting, data governance, POS, and retail technology.
Leadership & Management: Proven experience managing IT vendors, budgets, external service providers, and cross-functional technology initiatives. Ability to partner with global teams, manage competing priorities, and lead projects across multiple functions and time zones. Knowledge of IT service management practices, preferably ITIL.
Core Competencies: Strong business acumen, communication, and stakeholder management skills. Strategic thinker with a hands-on, solutions-oriented approach. Strong analytical and problem-solving abilities. Fluent English required; additional languages a plus.
Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.
PERKS & BENEFITS: Hybrid work schedule (NYC office + remote flexibility)
Additional 7 remote work weeks per year for added flexibility Generous PTO (vacation & personal days)50% off KIKO MILANO products online and at KIKO MILANO free-standing stores Comprehensive health benefits (medical, dental, vision)401(k) with company matchCareer growth within a global beauty brandPERKS & BENEFITSHybrid work schedule (NYC office + remote flexibility) Generous PTO (vacation & personal days)50% employee discount in KIKO Free-Standing Stores Comprehensive health benefits (medical, dental, vision)401(k) with company matchCareer growth within a global beauty brand Dynamic, beauty-forward company cultureEQUAL OPPORTUNITYKIKO MILANO is an equal opportunity employer committed to inclusive and fair hiring practices. We do not discriminate based on race, color, gender, age, nationality, culture, religion, sex, disability, or any other protected characteristic. We believe that diversity and individuality strengthen our culture and reflect our core values. COMPENSATION TRANSPARENCYThe anticipated base salary range for this position is $180,000-$225,000. This range does not include additional compensation or benefits such as commission, overtime, discretionary bonuses, health insurance, retirement programs, or paid time off. Full compensation details will be shared during the interview process and/or with an official offer.

Matching similar jobs

JOB OVERVIEW

Salary

$180,000-$225,000

Experience level

Manager

Location

Manhattan, NY

Occupation

Computer and Information Systems Managers

Industry

Computer Systems Design Services

Posted

today

Tired of running searches?

Rank the roles you'd take once, and matches like these arrive on their own.

CREATE PROFILE (opens in a new tab)