Future Opening: Account Manager
alphagraphicsSan Marcos, CA
$18.00 - $22.00 per hourAPPLY NOW (opens in a new tab)
Future Opening: Account Manager
alphagraphicsSan Marcos, CA
3 days ago
Occupations
Sales ManagersFirst-Line Supervisors of Non-Retail Sales WorkersSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsIndustries
Other Business Service Centers (including Copy Shops)Support Activities for PrintingCommercial Printing$18.00 - $22.00 per hour
APPLY NOW (opens in a new tab)About the role
Account Manager As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.
Account Manager Responsibilities:
- Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
- Maintains a professional appearance
- Ensure all clients have a positive customer experience
- Can easily provide customers with the benefits they will experience when using our products and services
- Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
- Captures customer's specifics using "Job Analysis" questions
- Asks probing questions
- Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick upCreates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
- Routinely resolves customer inquiries and complaints
- Displays necessary mastery of MIS tools to create and estimate customer projects effectively
- Maintains current pricing strategies and customer billing procedures
- An AlphaGraphics Account Manager Performs All Business Development Functions Related To Inside Sales, Including The Following:
- Assists in updating the mailing list database
- Assists sales rep functions and inside production when requested
- Follows up and manages Inbound Leads
- Follows up on targeted direct mail or local Shop mailings
- Keep customers informed regarding their job's progress through the production process
- Shows proficiency in regular use of CRM tools
- Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Account Manager Qualifications:
- Account Management experience is preferred but not required
- Knowledge of printing and prepress requirements a plus
- Possesses a solid knowledge of MIS systems and order entry processes
- Handles all communications with customers in a professional and respectful manner
- Strong analytical skills
- Excellent writing and verbal skills
- Professional appearance and decorum
- Strong organizational and time-management skills
Compensation: $18.00 - $22.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We Invite Everyone To Apply!
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JOB OVERVIEW
Salary
$18.00 - $22.00 per hour
Experience level
Mid
Location
San Marcos, CA
Occupation
Sales Managers
Industry
Other Business Service Centers (including Copy Shops)
Posted
3 days ago
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