Cloud Infrastructure Support Analyst

Required Qualifications: The DASH (Data & Serverless) team is part of CLIENT AWS Platform organization 5-7 years' experience in this capacity We design, provision, and operate the AWS infrastructure that business units use for data, serverless, and container workloads, so application teams can build on secure, standard foundationsAs a customer-facing platform team, we work directly with business units to understand their needs and turn them into reliable AWS environments. Position's Contributions To Work GroupWe design, provision, and operate the AWS infrastructure that business units use for data, serverless, and container workloads, so application teams can build on secure, standard foundationsAs a customer-facing platform team, we work directly with business units to understand their needs and turn them into reliable AWS environments. Required Technical SkillsHands-on experience building and operating AWS infrastructure in a multi-account environment. Experience provisioning and supporting EKS, ECS/Fargate, Lambda, S3, and Glue. Strong AWS networking and IAM skills: VPC, ALB/NLB, SCPs, and permission boundaries. Infrastructure as code with CloudFormation (preferred), plus CI/CD with GitHub Actions. Scripting in Python and/or Bash for automation. Strong customer focus and communication skills, including explaining technical options to non-AWS teams

Responsibilities: Provision and operate the infrastructure for data and serverless services: S3, Glue, Lambda, API Gateway, Step Functions, EventBridge, and DynamoDB.Build, upgrade, and maintain EKS clusters and ECS/Fargate environments. Automate infrastructure delivery with reusable CloudFormation templates and GitHub Actions pipelines. Design and troubleshoot VPC networking, load balancers, IAM, KMS, and cross-account access. Onboard new business unit environments, estimate costs, and provide production infrastructure support. Act as a technical point of contact for business unit customers by guiding requirements, setting clear expectations, and resolving issues quickly.