About the role

T-Mobile USA, Inc. is seeking a senior role to align customer experiences improvements with business strategy and drive measurable outcomes. This position manages CX initiatives, performance metrics, and channel programs through cross-functional collaboration with leadership, operations, finance, and HR to ensure cohesive execution. Responsibilities include shaping analytics-driven compensation strategies, partnering with field teams, and communicating strategic insights to senior leadership.

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JOB OVERVIEW

Experience level

Manager

Location

Overland Park, KS

Occupation

General and Operations Managers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

2 days ago

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