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Senior Operations Manager

fourth floorWhite Plains, NY

yesterday

Occupations

General and Operations ManagersTransportation, Storage, and Distribution ManagersSupply Chain Managers

Industries

Footwear Merchant WholesalersFootwear ManufacturingClothing and Clothing Accessories Merchant Wholesalers
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About the role

Our client, a growing footwear & lifestyle brand, is seeking a Senior Operations Manager to oversee day-to-day operations and help build scalable processes. This hands-on role will manage fulfillment, inventory, customer experience, and vendor relationships while partnering with cross-functional teams to support the company’s growth. The ideal candidate is a strong operator who can balance strategic planning with day-to-day execution in a fast-moving environment!
Responsibilities:
  • Serve as the key operations partner across Product Development, Production Planning, Customer Experience, and eCommerceCoordinate product launch timelines from production delivery through inventory receipt, site launch, and fulfillment readiness
  • Own 3PL relationships end-to-end, including performance management, SLAs, issue resolution, weekly reviews, claims, and invoice reconciliation
  • Oversee DTC and wholesale fulfillment, including EDI, routing guides, and retailer compliance
  • Ensure warehouse standards for packaging, QC, damages, and supplies
  • Manage inventory accuracy, pre-orders, sell-ahead, purchasing coordination, and stock movement
  • Oversee inbound logistics, freight partners, POs, and receiving & reporting
  • Build and improve operational processes as the business scales
  • Be hands-on during peak periods and major product launches
Qualifications:
  • 3–5+ years of operations experience, ideally within DTC fashion, lifestyle, or consumer brands
  • Experience managing 3PLs, fulfillment, inventory, logistics, and customer experience
  • Strong analytical skills with experience in demand planning, inventory forecasting, and data-driven decision-making
  • Ability to build processes from scratch and optimize existing workflows
  • Highly organized with strong attention to detail and follow-through
  • Comfortable working in a fast-paced, entrepreneurial environment
  • Willingness to travel and work flexible hours during peak periods

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JOB OVERVIEW

Experience level

Senior

Location

White Plains, NY

Occupation

General and Operations Managers

Industry

Footwear Merchant Wholesalers

Posted

yesterday

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