Director of Operations

Director of Operations Lead all club operations with a focus on white-glove service, discretion, and attention to detail. Champion an elevated member experience through anticipatory, relationship-driven hospitality. Mentor and develop department leaders, fostering accountability and a high-performance culture. Drive financial results through budgeting, forecasting, and disciplined cost controls. Partner with the Board/Ownership on strategic initiatives and long-term planning. Monitor KPIs and member feedback to continuously improve service and operations. Ensure compliance with all regulatory, safety, and governance standards.7+ years of senior leadership experience in ultra-luxury hospitality or private clubs. Strong financial acumen with proven success managing budgets and profitability. Demonstrated ability to lead, inspire, and retain high-performing teams. Exceptional communication skills and executive presence. Deep understanding of luxury service standards and member relations. Bachelor's degree in Hospitality, Business, or related field preferred.

Mitch Marron