Remote Benefits & Customer Care Operations Lead
state of washingtonOlympia, WA
Remote Benefits & Customer Care Operations Lead
state of washingtonOlympia, WA
2 days ago
Occupations
Social and Community Service ManagersFirst-Line Supervisors of Office and Administrative Support WorkersMedical and Health Services ManagersIndustries
Other General Government SupportTelemarketing Bureaus and Other Contact CentersHealth and Welfare FundsAbout the role
State of Washington seeks an experienced Program Manager to lead Benefits and Customer Care operations, building structure around evolving processes and policies. You will direct training, QA, appeals, and staff development across statewide units, ensuring compliant, timely delivery of WA Cares Fund benefits.
You will supervise a growing team, translate policy changes into actionable procedures, and partner with other agencies to align services across the state. Hybrid work from WA is typical.
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JOB OVERVIEW
Experience level
Mid
Location
Olympia, WA
Occupation
Social and Community Service Managers
Industry
Other General Government Support
Posted
2 days ago
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