Associate Production Support Engineer
virtual vocationsNew York, NY
Associate Production Support Engineer
virtual vocationsNew York, NY
8 days ago
Occupations
Computer Network Support SpecialistsComputer User Support SpecialistsCustomer Service RepresentativesAbout the role
Working remotely in a full-time capacity, the Associate Production Support Engineer will serve as the first line of technical support for customers, resolving connectivity, configuration, and messaging issues while educating clients on self-service tools.
Key responsibilities:
Manage and resolve Tier I support tickets, escalating as necessary
Instruct customers on updating configurations and troubleshooting basic connectivity issues
Monitor production feeds and respond to critical support issues during work hours and on call shifts
Required qualifications:
Technical support experience
Ability to read and interpret technical data, such as JSON and HL7v 2
Understanding of APIs and web service protocols
Strong communication skills for explaining technical concepts to customers
Organized and customer service-oriented mindset
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Computer Network Support Specialists
Industry
Custom Computer Programming Services
Posted
8 days ago
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