Guest Service Representative

Location: Moxy Springfield Downtown

Essential Responsibilities: Warmly greet guests and assist with registration and room assignments. Handle guest inquiries about hotel services, dining, entertainment, and travel directions. Manage room availability, guest accounts, and billing. Post charges, process payments, and make change. Make reservations and handle guest requests, including safekeeping of valuables. Communicate effectively with other departments. Follow hotel credit policies and ensure accurate cash handling. Support team members and take on additional responsibilities as needed.

Skills & Abilities: Strong leadership, communication, and organizational skills. Ability to multitask, prioritize, and solve problems. Proficiency with PMS and Microsoft Office.

Education & Experience: High School diploma or GED preferred. Hospitality customer service experience preferred.

Hours: Flexible schedule, including nights, weekends, and holidays.