Technical Support Engineer

The Technical Support Engineer will also analyze and resolve software application issues and workclosely with the Support Manager to ensure correct resolution. Candidates must be energetic possess a strong motivation to learn new technologies and provide remarkable customer service. High level of communication and follow through skills are two key strengths for this role. Traveling up to 25% is a requirement for this position. Requirements Background: ● Solid 4-5 years minimum overall in a business IT support role ● 1 or more technical certifications (MCP, MCSE, A+) ● Bachelor's degree from a four-year college or technical school Technical Experience: ● Microsoft Windows 10/11 Desktop OS administration and troubleshooting ● Printer configuration and troubleshooting ● Network print management administration ● Office 365 Business and Enterprise Edition support (including Outlook and SharePoint) ● Desktop Hardware Configuration and Management ● VPN configuration and support ● Video, Web and voice conferencing ● Microsoft Dynamics (SL / GP) a plus but not a requirement ● Mobile Device Management – (Intune MDM experience a plus) ● Active Directory Administration and User Management (both local and M365) ● Background in enterprise software support and training a plus ● SMART board administration and troubleshooting a plus ● Experience working with helpdesk ticketing systems (ZenDesk a plus)