Collision Customer Service Representative

andy mohr automotive groupPalatine, IL

18 days ago

Occupations

Customer Service Representatives Automotive Body and Related Repairers Counter and Rental Clerks

Industries

Automotive Body, Paint, and Interior Repair and Maintenance Other Support Activities for Road Transportation Passenger Car Rental

$15.00 - $20.00 Hourly

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About the role

Collision Customer Service RepresentativeAM Palatine - Palatine, IL 60074 Salary Range $15.00 - $20.00 Hourly

Overview: We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area.

Description: The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center.

Qualifications

Responsibilities include:

Greet customers initially.
Obtain authorization and explain the repair plan process
Facilitate the rental car process.
Inspect vehicle with the customer, identify claim-related and unrelated damages.
Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
Update customer with status, when appropriate
Contact customer when repairs are complete and set up pickup time/date.
Collect payments, explain Customer survey's.
Keep work station tidy and professional.
Multi-Lingual is a plus.
This is a full time position.

Job Type: Full-time

Benefits:

401(k)401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience: Customer service: 1 year (Preferred)

Language: Spanish (Preferred)

Polish (Preferred)

Work Location: In person

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JOB OVERVIEW

Salary

$15.00 - $20.00 Hourly

Experience level

Junior

Location

Palatine, IL

Occupation

Customer Service Representatives

Industry

Automotive Body, Paint, and Interior Repair and Maintenance

Posted

18 days ago

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