Service Writer
aerotekMinneapolis, MN
$20.00 - $26.00/hrAPPLY NOW (opens in a new tab)
About the role
Service WriterThe Service Writer serves as the primary point of contact for customers and oversees the service intake process for vehicle upfitting projects. This role is responsible for checking in vehicles and customers, documenting service needs, scheduling work, providing status updates, and coordinating communication between customers, technicians, and management.
Responsibilities:
- Serve as the primary point of contact for customers during the service intake process.
- Check in vehicles and customers efficiently and accurately.
- Document service needs and schedule work accordingly.
- Provide regular status updates to customers and stakeholders.
- Coordinate communication between customers, technicians, and management.
- Handle customer service calls, invoicing, purchase orders, work orders, and work scheduling.
- Manage shipping logistics related to service needs.
- Essential Skills:
- Strong customer service skills.
- Proficiency in data entry.
- Experience with inbound and outbound calls.
- Technical support capabilities.
- Ability to handle customer service calls and manage invoicing.
Additional Skills & Qualifications:
Foundational knowledge to communicate intelligently with mechanic-based customers. System knowledge relevant to the role.
Why Work Here?
Join a company with a family feel and a commitment to treating everyone well. Enjoy a supportive environment that invests in personal growth and learning. Benefit from a $6,000 tool reimbursement program, team cookouts, and consistent safety performance celebrations. Experience cross-training opportunities, competitive benefits, and a variety of insurance plans. Enjoy paid vacation, holidays, and a 401(K) retirement plan. Receive birthday gifts and participate in safety lunches. Access a rent-to-own toolbox kit and tool purchase/loan program, along with uniform services and work boot reimbursements.
Work Environment:
Work in a large job shop with multiple buildings and garages, similar to a truck dealership. Collaborate with mechanics and installers in a fast-paced environment. Engage with customers in the showroom and perform some duties outside, including equipment testing. Crysteel will provide uniforms for your convenience. Job Type & Location: This is a Contract to Hire position based out of Minneapolis, MN.
Pay and Benefits:
The pay range for this position is $20.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
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JOB OVERVIEW
Salary
$20.00 - $26.00/hr
Experience level
Junior
Location
Minneapolis, MN
Occupation
Technical Writers
Industry
All Other Automotive Repair and Maintenance
Posted
3 days ago
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