Employee Benefits Account Manager

Salary Range: $55,000 - $80,000 Thrive in an environment that empowers you to make an impact, deliver exceptional client service, and contribute to a culture of excellence. The Employee Benefits Account Manager oversees a portfolio of small-group employee benefits clients, building strong relationships and delivering exceptional service throughout the account lifecycle. This role acts as a trusted advisor, helping clients navigate benefit plan administration, renewals, enrollment activities, and ongoing service needs while supporting client retention and growth.

Key Responsibilities: Serve as the primary contact for small employer benefits clients, resolving service and benefits-related inquiries. Manage annual renewals, including data gathering, quoting, plan analysis, and proposal preparation. Coordinate open enrollments and support employee communications and benefit enrollments. Process new business, employee changes, terminations, and qualifying life events. Resolve carrier, billing, claims, eligibility, and administrative issues. Advise clients on compliance, HR resources, wellness programs, market trends, and plan performance. Educate clients on benefit plans through presentations, webinars, and consultations. Identify cross-selling opportunities for ancillary and voluntary benefits. Maintain client records, support implementations, track service activities, and achieve retention goals. Partner with internal teams to deliver a seamless client experience and effective account management.