HVAC Technical Support Specialist

Responsibilities: Provide technical HVAC troubleshooting and support to customers and technicians via phone and chat Diagnose HVAC equipment issues and guide technicians through troubleshooting and repair procedures Interpret electrical schematics, wiring diagrams, and technical documentation Troubleshoot electrical, mechanical, controls, and system-performance issues Provide support for split systems, heat pumps, and related HVAC equipment Assist with diagnosing inverter and electrical issues Document technical support cases and customer interactions Utilize a ticketing/support system to track and manage technical inquiries Communicate technical information clearly and professionally Work with internal departments to help resolve product and equipment issues Qualifications 3+ years of hands-on HVAC technician/service experience required Strong HVAC troubleshooting and diagnostic skills Strong understanding of electrical components, controls, and wiring Ability to confidently read and interpret HVAC schematics and wiring diagrams Experience with split systems and heat pumps Inverter HVAC experience highly preferred; candidates with particularly strong electrical troubleshooting experience will also be considered Previous technical support or customer-facing HVAC experience is a plus Comfortable providing troubleshooting assistance over the phone Strong communication and customer-service skills Bilingual English/Spanish preferred Comfortable working on-site in an office-based technical support environment This is an excellent opportunity for an experienced HVAC professional looking to transition from daily field service into a technical support role while continuing to use their HVAC troubleshooting expertise.