Major Incident Manager

Seeking a Major Incident Manager to join our client’s technology operations team in Chandler, AZ. This role is responsible for leading the response to high-priority technology incidents that impact business operations, ensuring issues are resolved quickly while providing clear communication to stakeholders and executive leadership. This is a highly visible position where you'll act as the central coordinator during major outages, bringing together infrastructure, application, and support teams to drive resolution efforts. You'll facilitate incident bridge calls, manage escalations, assess business impact, track progress, and provide executive-level status updates throughout the incident lifecycle.

Assess incident severity, business impact, and root cause using monitoring tools and system logs. Provide timely, accurate updates to stakeholders and executive leadership Document incident timelines, actions taken, and resolution outcomes Ensure compliance with incident management policies and governance standards Collaborate with application owners, infrastructure teams, and support functions to restore services Drive post-incident reviews and contribute to continuous improvement initiatives Maintain readiness for 24/7 support and escalation protocols