Service Coordinator

Essential Duties & Responsibilities: Coordinate and assist with prioritizing the dispatching of field personnel and resources. Keep clients updated on status of requested service. Create and update files of various types. For example: documents, spreadsheets, and other administrative activities including, but not limited to, answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients. Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders. Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable. Compose and/or edit letters, memos, reports, procedures, etc., as required. May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making. Create client proposals based on information and pricing provided by others. Provide coding and time entry assistance to field personnel as needed, and the coding of and entry into accounting system of service technician payroll. Post-service follow-up with customers to ensure satisfaction prior to sending invoice. Assist in the coordination and scheduling of maintenance contract activities. Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc. Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals. Coordinate and supervise administrative support activities with additional personnel. Promote the company safety culture and safety awareness throughout the company, projects, or office. Exercise initiative or, as directed, perform additional duties to meet the needs of the :Ability to perform work accurately and completely, and in a timely manner Strong communication skills, verbal and written Ability to understand and implement best practice standards Knowledge of organizational structure and available resources Ability to quickly and effectively solve complex problems Ability to deliver quality through attention to detail Organizational skills Listening skills Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels Ability to be proactive and resourceful Ability to follow-up on inquiries in a timely manner Ability to prioritize multiple projects Proficiency in MS Office and all other company utilized software Ability to build relationships with team members that transcend a project Ability to build relationships and collaborate within a team Ability to learn and use a variety of software, tools, and systems necessary to meet business needs

Education: High School Diploma or General Education Degree (GED)

Experience: 1+ year of related work experience preferred