Service Administrator (Colorado Springs, CO)
cumminsColorado Springs, CO
Service Administrator (Colorado Springs, CO)
Occupations
Customer Service RepresentativesAdministrative Services ManagersDispatchers, Except Police, Fire, and AmbulanceIndustries
Commercial and Industrial Machinery and Equipment Repair and MaintenanceIndustrial Supplies Merchant WholesalersMetal Service Centers and Other Metal Merchant WholesalersAbout the role
Job Description:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
We are looking for a talented Service Administrator to join our Distribution business in Colorado Springs, CO.100% onsite; Location: Colorado Springs, COWill make an impact in the following ways:
- Serve as the first point of contact with customers over the phone or at the branch
- Develop positive relationships with key customers
- Assess customer needs and gather pertinent information
- Create basic work orders in appropriate systems
- Provide status updates to customers as requested
- Maintain accurate service documentation and customer records
- External Qualifications and Competencies
- In order to be successful in this role you will need the following:
- Strong customer service and communication skills
- Experience creating and managing work orders
- Ability to document customer, equipment, and service information accurately
- Knowledge of service documentation and warranty processes
- Ability to handle customer concerns and escalate technical issues appropriately
- Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience
Additional Responsibilities:
Unique to this Position Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
Compensation and Benefits:
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
About Us:
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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JOB OVERVIEW
Experience level
Mid
Location
Colorado Springs, CO
Occupation
Customer Service Representatives
Industry
Commercial and Industrial Machinery and Equipment Repair and Maintenance
Posted
today
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