Hybrid Voice of the Member Insights Manager
penfed credit unionSan Antonio (TX)
today
Occupations
Management AnalystsTraining and Development ManagersLoan OfficersIndustries
Credit UnionsCommercial BankingSavings Institutions and Other Depository Credit IntermediationAbout the role
PenFed Credit Union in San Antonio, TX (hybrid) is seeking a Manager, Voice of the Member Insights to lead PenFed’s VOM program, aggregating member feedback across channels and delivering actionable insights to the C-suite, Product Management and Member Service teams.
The role oversees surveys and data analysis, develops reports and dashboards, mentors staff, and uses AI tools to sharpen member experiences. Travel to other worksites may be required.
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JOB OVERVIEW
Experience level
Manager
Location
San Antonio (TX)
Occupation
Management Analysts
Industry
Credit Unions
Posted
today
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