Content Operations Manager

Physical Requirements: Access and mobilize cleaning for fire and water damaged materials and ability to lift and carry objects up to 50 pounds or higher Interpersonal and Communication Skills Strong communication skills and conflict management are key for success Proven leadership experience, a knack for teaching, training, and motivating teams Proficiency in current business software technologies and a quick learner of new software Customer service, administrative, verbal, and written communication skills Result-Driven attitude with a process- and results-driven mindset Responsibilities Leadership and Oversight: Take charge of field teams, focusing on safety, training, and operations to develop leaders and achieve organizational goals. Ensures company culture, purpose, and core values are maintained Production Workflow: Own the planning, execution, and closure of jobs, ensuring seamless operations, team member development and taking ownership from scope or schedule assignment Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration and understanding of local insurance carriers and policies, in order to assist customer inquiries, and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments Quality Control: Ensure that restored contents meet quality standards and client expectations Communication and Coordination: Foster effective communication with stakeholders, create detailed reports, and coordinate with other specialists for smooth logistics Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations Logistics and Inventory: Manage logistics, inventory levels, and ensure vehicle maintenance to keep operations running smoothly Training: Keep up to date with industry trends, equipment, and techniques related to contents restoration Performs all other responsibilities assigned by management License and Certification Valid Driver's License and IICRC Certifications.

Pre-Employment Requirements: Successful candidates must undergo a thorough background check and drug test as part of the pre-employment requirements. Employment Details Job Type: Full-time Schedule: 8 hour shift, Monday to Friday, Weekends as needed, On call, Overtime Location: In person, Columbia, SC 29203 Pay: $46,588.59 - $56,106.70 per year Ability to Commute: Columbia, SC 29203 (Required) Ability to Relocate: Columbia, SC 29203: Relocate with an employer provided relocation package (Required) If you are ready to be part of a team that cares compassionately, delivers excellence consistently, serves humbly, and grows people for a better tomorrow, apply now and contribute to our mission of making a positive impact!