Customer Success Intern

Department: Customer Success & Account Management Why We Have This Role The role focuses on operations, quality improvement, and data analysis. The Customer Success Professional (CSP) intern will assist in streamlining back-office operations and enhance efficiency by optimizing quote-to-cash processes, maintaining / enhancing customer workflows, and/or reducing administrative burdens for Customer Success Managers. The CSP intern will proactively address any issues to maintain data accuracy and ensure efficient operations. Things You Will Do Lead continuous improvement projects to optimize performance and enhance the customer experience. Work with global quote to cash teams to ensure accurate data, reporting and processes. Transform raw data into insightful dashboards using Excel, Power BI or similar tools. Conduct data analysis to uncover trends and potential problems in reports. Assist with the training and enablement of processes and new/existing product launches. Update project plans and notes to help inform the team and stakeholders on pending issues on a proactive basis. Candidate Requirements Active enrollment in a four year or advanced degree program at an accredited university. Legal authorization to work in the U.S. The company will not sponsor individuals for employment visas, now or in the future, for this job opening.