Senior F&B Manager

Responsibilities: Guest ExperienceEnsure all guests receive an elevated, memorable dining experience across breakfast, lunch, café, dining room, and In-Room Dining service. Address guest feedback promptly and professionally, resolving issues to maintain high satisfaction levels. Cultivate a welcoming and luxurious atmosphere in alignment with Sartiano's and the hotel's brand and standards. Anticipate guest needs and proactively engage with hotel guests, members, and restaurant guests to ensure a personalized and seamless experience throughout their visit. Operational ExcellenceOversee daily morning and daytime service operations from 6:00 AM-4:00 PM, including breakfast in the café, lunch in the café and dining room, and In-Room Dining for hotel guests. Lead and supervise the front-of-house, ensuring proper staffing, station coverage, service flow, and adherence to operational standards. Coordinate closely with the kitchen, bar, hotel, and In-Room Dining teams to ensure seamless communication and timely execution of all orders and services. Monitor and maintain the cleanliness, ambiance, and readiness of the dining area and café throughout service. Ensure the café and dining room are fully prepared for each service, including opening procedures, mise en place, service stations, guest areas, and overall presentation. Monitor In-Room Dining operations to ensure orders are accurate, timely, properly presented, and delivered according to hotel standards. Team Leadership & DevelopmentLead by example and foster a culture of hospitality, accountability, teamwork, and professionalism. Train, coach, and develop front-of-house employees on service standards, menu knowledge, hotel procedures, and guest engagement. Conduct pre-shift meetings and provide ongoing feedback and coaching to ensure consistent execution and service excellence. Support onboarding and training of new team members, ensuring they understand Sartiano's service expectations and operating procedures. Standards and ComplianceEnsure compliance with all health and safety regulations. Maintain the integrity of the restaurant's brand by enforcing Sartiano's service standards and expectations for presentation, professionalism, and hospitality. Ensure all service, cleanliness, grooming, and presentation standards are consistently maintained. Complete and communicate all required opening, closing, and shift-management procedures, including documenting operational issues and communicating relevant information to leadership. Review and approve employee timecards each pay period, make necessary timecard edits and corrections.

Qualifications: 2+ years of supervisory or management experience in a high-end restaurant, hotel, café, or hospitality environment. Strong understanding of breakfast and lunch restaurant operations, with experience overseeing multiple service areas preferred. Exceptional communication, leadership, and team-building skills, with the ability to train, coach, and motivate a diverse front-of-house team. Highly service-oriented with a genuine passion for hospitality and a demonstrated ability to anticipate guest needs and resolve concerns with professionalism and discretion. Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Strong knowledge of NYS sanitation regulations and food handling. BenefitsMedical, Dental, Vision insurance 401k with Employer match Commuter benefits PTO + Paid Sick Leave Daily family meal provided Ongoing education of food and beverage trainings Career development