Experience Specialist- Music

Position Responsibilities: Proactively initiate spontaneous engagement, answering questions and extending learning through specialized knowledge—approaching families, greeting visitors, and creating connections without hesitation Serve as the museum's subject-matter expert in a designated content area, designing and facilitating discovery-based experiences that translate complex concepts into accessible, playful learning moments Create and deliver specialized performances, demonstrations, and experiences that integrate real-world examples, advanced concepts, and developmentally appropriate Develop comprehensive visitor engagement activities, specialized workshops, and innovative experiences aligned with the museum's Learning Framework and current research Pilot, assess, and refine experiences using observation and feedback for data-informed improvements Act as subject-matter expert for the department, providing guidance, mentorship, and specialized knowledge to staff, volunteers, and interns Contribute expertise to cross-departmental initiatives, strategic planning, and collaborative learning framework sessions Lead and facilitate complex school workshops, multi-session experiences, and multiple daily sessions, adapting content for different grade levels, learning styles, and special needs Build relationships with educators and community partners; communicate effectively regarding experience content and learning outcomes Support family experiences, group visits, afterschool experiences, summer camps, and special events Provide spontaneous, responsive engagement and facilitate hands-on discovery experiences across museum areas throughout operating hours Create welcoming, inclusive environments while maintaining high energy during extended floor shifts Monitor, maintain, and prepare experience materials, supplies, and equipment; participate in team meetings

Requirements Core Competencies: Excellent interpersonal skills, professional maturity, adaptability, and self-reliance Self-aware and self-regulating; reads social and emotional cues; demonstrates empathy and active listening with visitors and colleagues Strong relationship builder: Communicates effectively across all organizational levels, manages disagreements constructively, and welcomes feedback to foster trust Consistently demonstrates good judgment and maintains composure in challenging situations Intrinsically motivated with a positive attitude; embraces change, setbacks, and last-minute adjustments with enthusiasm and curiosity Sensitive to diversity, including individuals with physical challenges or special needs Minimum Experience and Certificates: Bachelor's degree in specialized content area (STEAM, art, history, music, performance, puppetry, science, health education, or relevant field) OR equivalent professional experience demonstrating subject-matter mastery CPR/First Aid certification (provided by the museum if not current) Minimum 3 years professional experience in a specialized content area with a proven track record in teaching, facilitation, or public engagement Experience in informal educational settings using child-centered, experiential, inquiry-based approaches with diverse populations Deep subject-matter knowledge with the ability to translate complex concepts for diverse audiences; current with field developments and best practices Passionate about experiential, play-based learning and spontaneous visitor engagement; committed to diversity and inclusive practices Naturally outgoing, comfortable being "on" and engaging with hundreds of visitors daily Thrives in high-visibility roles requiring constant public interaction and performance Confident approaching strangers of all ages and backgrounds to initiate conversations and facilitate experiences Comfortable being the center of attention while leading groups, facilitating activities, and commanding floor presence Energized by sustained social interaction across 4-6 hour shifts Outstanding communication, improvisational, and creative problem-solving abilities rooted in content expertise Strong organizational skills with leadership presence and ability to mentor others Ability to engage at children's eye level for prolonged periods; comfortable in active, high-energy environments Bilingual capabilities (Spanish highly valued) and performance background (theater, puppetry, storytelling, music) preferred Proficient in Microsoft Office Suite