Customer Service Representative

What you'll do: Portraying a positive company image and engaging in professional and friendly communications with customers Answers phones, transfers call and takes messages Processing orders by mail, telephone, fax, email, or other employees Actively listening to customer needs and inquiries to determine appropriate service actions Assisting colleagues and other employees with administrative duties Referring any customer questions regarding products or services to the appropriate person Performing accurate company-required recordkeeping Resolving customer issues to the best of your abilities or directing them to appropriate person to handle their issue. Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer. Following-up on orders to ensure delivery by specified dates Performing other duties as assigned What you need to succeed: Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Time Management: the ability to organize and manage multiple priorities. Proficient in Microsoft Office Suite or related software Minimum Qualifications: High school diploma or general education degree (GED), 1 - 2 years of related experience and/or training, or equivalent combination of education and experience Customer Service Experience Physical Demands and Work Environment: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times Benefits Include: Birthday Holiday! Medical, Dental, and Vision Insurance Vacation and Personal Time Off 401k Company Match Employee Purchasing Discounts