Senior Solutions Consultant

Who We Are: Link Live CX is a modern, AI-native customer engagement platform that brings automation, agentic AI workflows, and human engagement together for moments that matter. Trusted by the world's most regulated industries, Link Live delivers unified customer journeys through a single management, routing, and AI journey engine, making automation feel human and every touchpoint more efficient. With its contact center solution, Link Live provides an omnichannel experience, letting conversations flow from digital channels to voice with real-time speech and translation. More than 1,000 organizations rely on Link Live to resolve inquiries faster and more effectively.

What You'll Do: Lead Technical Discovery and Evaluation: Lead technical discovery, solution design, and product evaluations across mid-market and enterprise opportunities. Guide prospects through evaluation cycles and help them reach product-fit consensus. Develop and maintain deep expertise in Link Live's platform, features, and real-world application across customer use cases. Design, validate, and document technical solutions for prospective customers. Bring Solutions to Life: Translate customer requirements into tailored demonstrations and technical solutions aligned to business outcomes. Design and deliver customized product demos that reflect each customer's technical environment. Participate in RFPs, RFIs, security questionnaires, and technical assessments. Use AI-assisted tools to work more efficiently across discovery, solution design, and documentation. Partner Across the Business: Collaborate with Sales on deal strategy, positioning, and technical validation throughout the sales cycle. Act as the technical bridge between customers and internal teams to keep everyone aligned. Partner with Customer Success to ensure smooth handoffs from pre-sales to implementation and onboarding. Collect and synthesize customer feedback to inform Product and Engineering and influence roadmap discussions. Contribute to reusable solution patterns, demo assets, and documentation that help the Solutions Consulting team scale. Stay current on industry trends, the competitive landscape, and emerging technologies in customer engagement and contact centers.

Essential Qualifications: 8+ years of experience in Solutions Consulting, Sales Engineering, or related technical consulting roles with enterprise software 5+ years of experience with contact centers, digital customer engagement, telephony, IVR, or related technologies Strong understanding of technology platform capabilities and system integration concepts Proven ability to translate complex technical concepts for audiences with varying levels of technical expertise Excellent verbal and written communication, presentation, and interpersonal skills Strong relationship-building skills, with the ability to understand customer environments and introduce new concepts to solve problems Ability to balance multiple competing priorities in a fast-paced environment Experience using AI-assisted tooling for solution documentation, knowledge base creation, or RFP response Bonus Points For: Experience supporting regulated industries such as banking, healthcare, retail, or government Familiarity with CCaaS platforms, AI-driven customer engagement, or cloud communications Experience influencing product direction through customer feedback and technical insight Familiarity with email/messaging infrastructure (DNS, DKIM/SPF, SES, or similar) and comfort troubleshooting configuration issues alongside Dev Ops/Engineering What We'll Offer💰 Competitive Compensation: Base salary: $122,000 – $169,500 Variable compensation target: $18,000 – $25,500 Total OTE: $140,000 – $195,000 Actual compensation for successful candidates will be carefully determined based on a number of factors, including candidates' skills, qualifications, experience, and geographic location.

🏥 Comprehensive Benefits: Choose from three medical plans, plus Vision, Dental, Life Insurance, and Long-Term Disability 401k plan through Fidelity Up to $100/month HSA contributions with eligible medical plan $100/month Cell/Internet subsidy Stock options — be truly invested in our success Pet Insurance through Pets Best 🌴 Work-Life Balance: Unlimited vacation with 15-day minimum requirement Company-wide winter shutdown + 12 paid holidays + 9 personal days Additional rewards and discounts through Cigna (gym memberships, wellness resources) Our Culture and Values At Link Live, our core values – TRUST – are the foundation of how we work. These principles guide everything we do, from how we collaborate to how we serve our customers: Teamwork: We innovate through seamless collaboration, believing our collective strength exceeds individual efforts. Respect: We champion a diverse, equitable workplace that celebrates each unique perspective. Unwavering: We act with calculated urgency, making swift decisions to achieve our goals. Success: We relentlessly pursue excellence, setting high standards and achieving greatness together. Transparency: We promise open, honest communication in every interaction. LOCATION REQUIREMENT This position is fully remote, but eligible candidates must reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NE, NH, NJ, OH, OR, TN, TX, UT, VA, WA, WI. Ready to Make an Impact? Apply now and help shape how customers adopt, grow, and succeed with Link Live! Note: We encourage you to apply even if you don't meet 100% of the listed qualifications. We value diverse experiences and potential as much as specific skills and credentials. Link Live is committed to providing an inclusive and accessible recruitment process. If you require accommodations during any stage of the hiring process due to a disability or other need, please contact HR@linklive.ai. We will work with you to ensure a fair and accessible experience.