Customer Relations Associate - AZ 85364 - Globe Life AIL

Position: Entry-Level Customer Relations Associate

Responsibilities: Assist current clients via phone and online platforms with account inquiries and product guidance. Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. Support clients through benefits enrollment, changes, and troubleshooting. Keep documentation and support resources up-to-date for both internal teams and clients. Help identify client needs and offer appropriate product solutions. Collaborate with internal teams to resolve issues and improve service delivery. Stay informed on industry trends, company updates, and benefit regulations.

Qualifications: Strong communication and active listening skills. A customer-first attitude and genuine desire to help others. Self-motivated with the ability to work independently and in a team setting. Detail-oriented and able to manage multiple priorities effectively. Basic computer skills, including comfort with tools like Zoom and CRM platforms. Flexible, coachable, and eager to learn and grow. Preferred (but not required):High school diploma or equivalent (college degree a plus).Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you!