Manager, Policy Administration

Key Responsibilities: Leadership & Team Management Lead, coach, and develop a team of software engineers, technical leads, business analysts, and QA professionals. Establish performance goals, career development plans, and succession strategies. Foster a culture of accountability, collaboration, innovation, and continuous improvement. Manage team capacity planning, staffing, resource allocation, and budgeting activities. Align technology execution with business objectives and strategic priorities. Policy Administration Platform Leadership Serve as the technology leader for Policy Administration capabilities and related insurance applications. Oversee enhancements, upgrades, integrations, releases, and production support activities. Partner closely with Product Owners, Underwriting, Operations, Enterprise Architecture, and Business leadership. Drive modernization initiatives involving policy administration, workflow automation, digital capabilities, and API-driven integrations. Identify opportunities to improve application performance, reliability, scalability, and maintainability. Business Partnership & Governance Build strong relationships with Product Owners, Business Leaders, and Executive Stakeholders. Lead demand management, prioritization, roadmap planning, and capacity management activities. Conduct operational and strategic reviews focused on business outcomes and technology investments. Communicate project status, risks, dependencies, and key accomplishments to leadership teams. Vendor & Risk Management Manage relationships with software vendors, consulting partners, and system integrators. Participate in contract reviews, project planning, and service management activities. Ensure vendor deliverables meet quality, budget, and timeline expectations. Monitor application health, production incidents, compliance requirements, and service-level performance. Support disaster recovery and business continuity initiatives.

Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.7+ years of application development or software engineering experience.3+ years of leadership experience managing software development teams. Experience delivering enterprise applications in Agile environments. Strong understanding of software architecture, engineering principles, and integration patterns. Experience managing multiple priorities and distributed teams. Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications: Property & Casualty Insurance industry experience. Experience implementing or supporting Policy Administration Systems (PAS).Guidewire Policy Center development, configuration, implementation, or support experience. Experience with Guidewire Cloud Platform and Guidewire Digital solutions. Knowledge of underwriting, policy issuance, endorsements, renewals, billing, claims, and agency operations. Experience with APIs, microservices, event-driven architecture, and cloud technologies. Experience with Azure cloud services and Dev Ops toolsets. Familiarity with CI/CD pipelines, automated testing, and Infrastructure as Code (IaC).