Support Engineer, TeamCity - CI/CD Troubleshooter

JetBrains is seeking a Support Engineer for TeamCity in the Boston area. You will be the link between global engineering teams and internal developers, owning incoming technical issues, diagnosing root causes, and providing working resolutions or clear escalations during American-timezone hours. Day to day you will classify issues (product, infra, or third‑party), deliver workarounds, file bugs, share insights, and help improve TeamCity through knowledge sharing and feedback to product teams.