Customer Success Manager

Location: Greater Cleveland, OH — in office during training, hybrid after

Type: Full-time

Reports to: Director of Operations

Required: 3+ years in the sign industryABOUT BLINK SIGNSBlink Signs designs, fabricates and installs signage for national brands, general contractors, government agencies and local businesses. Our work spans ADA signage, channel letters, monument and pylon signs, and full rebranding programs. We are growing fast, adding manufacturing capacity, and building a client team to match. WHY BLINK SIGNSReal accounts, real scale. National brand rollouts, GC and government programs — not one-off storefronts. Your own book of business. You run your accounts end to end, with the authority to make calls and fix problems. Industry credibility. Our leadership sits on the board of the International Sign Association. Room to grow. We are expanding manufacturing and building the client team now — early hires shape how it runs. A team that knows signs. Product, PM and operations leads who speak your language from day one.

THE ROLE: You own the client relationship from signed contract to final install and beyond. You keep projects on schedule, keep clients informed, and turn completed jobs into repeat work and referrals. Sales wins the account; you keep it and grow it. You sit at the center of the business. You work side by side with sales, project management and operations leadership, and you are the client's voice inside Blink Signs — representing their priorities, timelines and quality expectations in every internal conversation. Built for sign industry pros who are tired of being the only one who knows how a job actually gets done. You know permits, shop drawings, survey, fabrication and install — here, that knowledge runs the account. Career path: Client Success Manager → Senior Client Success Manager → Account Director as the client team scales. WHAT YOU'LL OWNRun client onboarding after the sale: kickoff, scope confirmation, site survey scheduling, approvals Serve as the single point of contact for assigned national, GC, government and local accounts Represent the client internally: advocate for their schedule, budget and quality with every team Partner with sales, PM and operations leadership on account strategy, priorities and escalations Manage 20+ active jobs through permit, shop drawings, fabrication and install, with proactive status updates Read shop drawings, surveys and plans to answer client questions without routing every call to a PMCoordinate daily with project managers, estimating, production and install crews Resolve punch lists, change orders, warranty and service calls fast Manage multi-location rollouts and rebranding programs for national clients Keep CRM records current: contacts, activity, open issues, renewal and expansion opportunities Spot upsell work (ADA packages, additional locations, maintenance, window film) and hand it to sales Run quarterly business reviews with key accountsWHAT YOU BRING