Front Desk Specialist

Requisition ID: 1026 Apply

Salary Range: $15 Full-Time Cosmetology Instructor

Key Responsibilities: Greet clients warmly upon arrival. Managing appointments: Booking, confirming, and managing client appointments via phone, email, or in-person, ensuring efficient scheduling. Handling phone calls and inquiries: Answering phone calls, responding to emails, and addressing client questions about services and products. Processing transactions: Handling payments for services and products, credit card transactions, and issuing receipts. Maintaining cleanliness: Ensuring the reception area and waiting area are clean and tidy. Administrative tasks: Assisting with administrative duties like filing, updating client records, and managing salon supplies. Providing customer service: Addressing client concerns and feedback, and ensuring a positive overall experience. Upselling and cross-selling: Informing clients about new services, discounts, and products, and recommending relevant options.

Essential Skills and Qualifications: High School diploma or equivalent. Excellent communication skills: Strong verbal and written communication abilities, including a professional and polite telephone manner. Customer service orientation: A friendly and approachable demeanor, with a focus on providing exceptional customer service and addressing client needs. Organizational skills: The ability to manage multiple tasks, prioritize effectively, and maintain accurate records. Technical proficiency: Familiarity with office equipment like computers, printers, and POS systems, and the ability to learn scheduling and salon software quickly. Problem-solving skills: The capacity to resolve client issues and handle challenging situations calmly and professionally. Experience in a customer service or receptionist role, preferably within the beauty or salon industry, is often preferred.