Customer Service Representative

Primary Responsibilities: Greet customers upon entrance into our FBO cordially, in a professional manner. Be familiar with our base customers. These are aircraft owners who lease a hangar from Seven Rivers Aviation. Answer the telephones in a friendly, positive, timely manner. Direct calls to proper staff, if necessary. Provide assistance and recommendations for customers' service requests (hotel reservations, rental cars and other ground transportation arrangements such as taxi or limo service, catering requests, and directions to their local destination, if requested).Follow up on rental car reservations, making sure car is delivered and positioned for aircraft arrival. Assist flight crews with making copies, scanning and emailing documents, getting their passengers ready for departure (coffee and bagged ice, on request).Communicate fuel amounts, fueling instructions, and line service requests to line technicians using our two-way radios. Line services include GPU, lav, assistance with luggage, providing umbrellas if raining. Invoice customers for their purchases, using Total FBO. Email customers' invoices if necessary. Maintain and update daily fuel sheets with aircraft information, fuel amounts, and services provided; process their payments using Total FBO.Perform basic typing; be familiar with creating and updating spreadsheets and other Word documents. Be vigilant with our security regulations, walk-through gate and drive-through gate. If someone requests access to drive-through gate, make sure it is legitimate. If you see something suspicious, immediately report to FBO line chief and manager. Maintain confidentiality and discretion for sensitive information.

Benefits Include: 401(K) Plan with Employer Match, Health Insurance (medical, dental, and vision), Paid PTO, Flexible Spending Accounts (Health and Dependent Care), Life insurance, short term and long-term disability, Full Holiday Schedule and more.